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What if the products we have ordered has problem? and what about warrenty?
Our warrenty term:1 year.
If any quality problem,pls contact our after sales service stuff:info@mibachina.com
I received the order but it is incomplete. What should I do?
If you received the order but it is incomplete,pls contact our sales stuff for support.
I received the goods,but many individual box are damanged,what should I do?
Normally MiBA will put 1% spare parts for individul box,if some box damaged,customer can change it by themself instead of re-order the boxes.
I received the goods,but it is damaged.What should I do?
If you received a damaged goods,pls take pictures of all the cartons before doing anything on the cartons,especially pls DO NOT OPEN the carton before you have taken the photos of the carton boxes.
Pls take picture of all sides of the cartons.
Then open the carton boxes to check if there is any damage on the products,and take photos.
After that,pls contact our sales stuff for support.
How to ship the goods?
There is two methords to ship goods.
1>By air/express
If customer has their own forwarder,we can send goods by customer's forwarder.
If customer don't have forwarder,we can quote the best shipping cost to our customer by our forwarder.
Our forwarder has been cooperate with us more than 5 years.It is very safe.
2>By sea
We support FOB Term and EXW term.We can help to send goods to customer's forwarder's warehouse.
If customer don't have forwarder,then we can help to quote best shipping cost to our customer by our forwarder.
Do you ship worldwide?
Yes,our products are shipped all over the world.
What about shipping time?
If by air,it usually takes 3-5 working days.If by sea,it usually takes 20-35 days after aboarded.
What's the delivery time?
Immediate delivery for items with inventory. New production order: normally,3-5 days for making sample,around 10-25days for mass production after sample confirmed,
depending on quantity and complexity of the order.
What is payment term?
1>100% TT for order amount below US$10 000.
2>30% deposit,balance before shippment.
What are your payment methord?
TT bank transfer,Pay Pal,Western Union,Money Gram.
What is a vector file?
Vector files are graphic images that can be used in any size and without any loss of quality or increase in weight. This is why they are ideal for printing logos
or illustrations. You can recognise vector files because they are named .pdf, .eps and .ai. Company logos are usually created in vector format, since it is suitable
for all uses. If you do not have a vector file, please contact our staff by e-mail at sales@mibachina.com for support.
What kind of files should I provide to customise the product with my logo?
To print a logo or design on a product you will need to send us a file in vector format,
which, unlike other formats, always guarantees clear printing and high-quality results.
Vector files are named .pdf, .eps and .ai.
Do you have MOQ?
Yes,Normally our MOQ is 100pcs,for some special models,MOQ is 500pcs.
But your demand is very few,you can also contact our sales stuff,we will do our best to support you.
How I can place an order?
1>Contact with our sales team
2>Tell our sales team details,get the quotation and confirm the price.
3>Our sales will do PI for you.
4>After PI confirmed,customer should arrange payment to MiBA.
5>Proceed with Producing.
6>Ship the products to customer.
How much is the product?
Pls send full detail inquiry to our sales department(sales@mibachina.com).Include Quantity,Logo printing,Package.
If you can send sample to us?
Yes,we can send you samples.Normally for cheap models,we can offer free samples,but customer should bear the shipping cost.
For samples which we have charged sample cost,we will return the sample cost to our customer when the mass production order confirmed.
For customised samples like customise product color or package,the sample cost will not be returned.
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